Terms and conditions
Welcome to ADI Security Installations. These terms govern your use of our website and services. By using our website or booking our services, you agree to these terms, so please read them carefully.
About our company
ADI Security Installations provides CCTV, alarm systems, access control and video intercom services across the West Midlands. We serve homeowners, landlords, small businesses and commercial property owners. Our goal is to deliver reliable security with professional installation and dependable aftercare.
Use of our website
You may use our website for lawful purposes only, and in a way that does not infringe the rights of others. You must not use our site to transmit harmful content or attempt to gain unauthorised access. We may restrict access if we suspect misuse.
Quotations and pricing
All quotations we provide are free and carry no obligation. Prices are valid for thirty days from the date of issue unless stated otherwise. Final costs may change if the scope of work changes after our initial assessment.
Booking and payment terms
A booking is confirmed once you accept our quotation and we agree an installation date. We may ask for a deposit before scheduling larger projects. Full payment is due when the installation is complete, unless we agree otherwise in writing.
Installation services
Our team will carry out all installation work with reasonable care and skill. We will discuss where equipment goes with you before starting any work. Any changes to the agreed plan may affect the final price and timeline.
Customer responsibilities
You agree to:
- give our installation team safe access to your property
- tell us about any hazards or restrictions that may affect the work
- get any permissions needed from landlords or building owners
Warranty cover
We offer a three-year warranty on all parts supplied and installed by ADI Security Installations, and a one-year warranty on our labour. The warranty covers manufacturing defects and installation faults under normal use.
Warranty exclusions
Our warranty does not cover damage caused by misuse, accidents or unauthorised changes to the system. We are not liable for issues caused by power surges, lightning strikes or natural disasters. Regular maintenance is required to keep your warranty valid.
Aftercare and support
We provide ongoing support to all our customers after installation. If you have any issues with your system, contact us and we will respond promptly. Our team is available to answer questions and give guidance whenever you need it.
Cancellation policy
You may cancel your booking at any time before work begins without penalty. If you cancel after we have ordered equipment, you may have to pay restocking fees. Cancellations must be made in writing or by phone during business hours.
Limitation of liability
ADI Security Installations is not liable for indirect or consequential losses arising from our services. Our total liability is limited to the amount you paid for the specific service in question. We do not exclude liability for death or personal injury caused by negligence, or any other liability that cannot be excluded by law.
Intellectual property
All content on our website, including text, images and logos, belongs to ADI Security Installations. You may not copy, reproduce or distribute our content, including our branding and service descriptions, without written permission.
Privacy and data protection
We handle your personal data in line with our privacy policy and applicable data protection laws. Please read the privacy policy for full details.
Third-party services
We may recommend or integrate third-party products as part of your security system. We are not responsible for the performance or policies of these providers. Issues with third-party products should be raised directly with the manufacturer, although we are happy to help where we can.
Changes to these terms
We may update these terms to reflect changes in our business or legal requirements. Updates will be posted on this page with a revised date. Continuing to use our services means you accept the updated terms.
Governing law
These terms are governed by the laws of England and Wales. Any disputes arising from them will be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact information
If you have any questions about these terms, please contact us by phone on +44 1785 904656, by email at adiinstallations@outlook.com or through our contact page.