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Privacy policy

Effective from

ADI Security Installations respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use and safeguard your information when you visit our website or use our services.

Who we are

ADI Security Installations is a security system installation company based in the West Midlands. We provide CCTV, alarm systems, access control and video intercom services to homes and businesses. For this policy, ADI Security Installations is the controller of your personal data.

You can contact us by phone on +44 1785 904656 or by email at adiinstallations@outlook.com.

Information we collect

We collect personal information that you give us when you contact us or request a quote. This can include:

  • your name, phone number and email address
  • your property address, town or postcode
  • details about your security requirements, so we can give you an accurate quotation

How we collect your information

We collect information directly from you when you message us on WhatsApp, call us or email us.

The quote form on our website does not store or send your details itself. When you press send, it opens WhatsApp or your email app with your message filled in, and nothing reaches us until you send that message.

How we use your information

We use your personal data to respond to your enquiries and provide the services you request. Your information helps us arrange site surveys, schedule installations, offer aftercare support and honour warranty claims. We will only send you updates about our services if you have agreed to receive them.

Under UK data protection law, we process your personal data on these grounds:

  • Contract: when you request a quote or book a service, we need your information to take steps toward, and then fulfil, our contract with you.
  • Legitimate interests: to answer your questions and provide aftercare and warranty support.
  • Consent: for any marketing updates. You can withdraw consent at any time by contacting us.

Data sharing and disclosure

We do not sell or rent your personal data to anyone. We may share your information with trusted partners who help us deliver our services, such as equipment suppliers. All partners must keep your data secure and use it only for the agreed purpose.

If you contact us through WhatsApp, your messages are also handled by WhatsApp under its own privacy policy. Emails are handled by the email providers involved.

Data retention

We keep your personal data only for as long as we need it for the purposes in this policy. Installation records and warranty information are kept for the length of the warranty period. After that, your data is securely deleted or anonymised.

Your rights

You have the right to access, correct or delete your personal data. You can also ask us to restrict how we use your information or object to it. To use any of these rights, contact us using the details above.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office at ico.org.uk.

Cookies and tracking

Our website does not set cookies and does not use analytics, advertising or tracking tools.

To display the website, your browser loads fonts from Google Fonts and a script library from the jQuery content delivery network. These services receive your IP address as part of normal web traffic, under their own privacy policies.

Data security

We take appropriate measures to protect your personal data from unauthorised access or disclosure. Only authorised people can access your information, and we regularly review how we keep it safe.

Our website may link to external sites that we do not operate. We are not responsible for their privacy practices, so please read their privacy policies before giving them any personal information.

Changes to this policy

We may update this privacy policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date, so please check it from time to time.

Contact us

If you have any questions about this privacy policy or how we handle your data, please get in touch by phone on +44 1785 904656, by email at adiinstallations@outlook.com or through our contact page.